INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is it possible to increase the quantity of an existing order ?

This is not possible once the order is placed. However we encourage you to raise another order on us, in case you need anything more.

How do I try the fit and size of the jeans ?

Once you receive your order, please try on the same for fit and feel. However please treat the product with care. You need to retain all the labels and packing slips along with the original packing in which the product reached you, in case you would like to return / exchange the product back to us.

Please do not use any perfumes and or wash or iron the product before you return the same to us. 

Can I place an order in bulk ?

You cannot place a bulk order using My Account.

For all your bulk order requirements we suggest that you drop us a line on our email id hoodiejeans@ymail and or call us on +91 8000099995 for us to serve you better.

How do I cancel my order ?

Simple, go to your “My account” section and select the order that you want cancelled. Please note that you will not be able to cancel the order partially.

If your products have been shipped you, we will not be able to cancel your order.

Refund if any, will be initiated within 48 hours of your order cancellation and refund will be made to you, within 7 working days using the same electronic route adopted by you for payments to us.

Whats happens to the amount paid by me using my debit/credit card/internet banking for unsuccessful orders ?

If for any reason the amount gets debited and we have not confirmed your order, please write to us about the same at our email id hoodiejeans@ymail.com and or call us on +9122 8000099995 for support. We will help you with placing your order if the amount has been paid to us.

In case the amount is not paid to us for a failed order by your bank, the bank itself will roll back the payment. For this you need to contact your Credit / Debit Card issuing Bank.

In case you want a refund of you amount, and the same has been paid to us, no worries at all, we will refund the amount to you within 7 working days via a Credit to your Credit / Debit card or Internet banking to your Bank account. We have a mechanism to refund your payment the same way that we collected it from you.

Can I place an order on phone ?

We won’t be able to collect an order over phone. But we will help you, choose your products and any other support that you may need to place an order on us. For this you can call on us on +9122 8000099995.

How do I change adress for my order?

If you are a registered customer with us, we offer you an option to get your delivery to any desired address while closing the order.

Once an order is placed, you can’t change the delivery address. If the order has left for its destination as per your order, we can’t change that as well.

You can contact our customer service representatives by dropping us an email hoodiejeans@ymail.com or calling us on 8000099995 for changes, but if the order has been dispatched, we will not be able to change its delivery location.

We will not be able to ship at multiple addresses on one order. Place more than one order, in case you have multiple delivery points for an order.

How can I alter my order once placed ?

Once you place an order, we don’t have an option of editing that particular order. You will not be able to add or remove products from your order. You do have an option to raise another order on us, if you want to add or remove any products. Don’t forget to cancel your earlier order if changed.

Do I have an option of cash on delivery ?

Yes , you have the option of cash on delivery

Ordering

Select a product category and lookout for the following

Fabric / Color / Style / Length / Fit, please refer our size guide for the right fit and size.

Once the product moves to the shopping cart, check the final price once more and look out for “hoodiejeans” point redemption option. Redeem those points that you have earned in the past at this moment. You have an option to choose the number of points you may want to redeem. Check for the available points in ‘’My Account ‘’ and redeem the same by choosing ‘’hoodiejeans’’ on the mode of payment page. Once you complete the redemption process the balance payment if any can be made by the other mode of payment option from Credit / Debit cards and or Internet banking options provided by the payment gateway. You can pay us using Payu / PAYTM payment wallets as well.

This will conclude the process of placing your order. As a confirmation, we will send you an Email regarding the same on your registered email id with us. You can check the status of your order and related delivery schedule in “My Account”

During the entire process of placing your order, if you have lost internet connection or encounter any other delay in the process, please feel free to write to us about the same on our email id hoodiejeans@ymail.com or u can call on  8000099995 for support

Register with us.

You can order your product online using our website as a registered user.

If you are above 18 years of age, and a first time visitor to our website, we recommend that you register yourself with us. Please add your personal details carefully like name, e-mail Id, mobile number and delivery address, this will enable your product to reach you on time.

We will update you regularly about our new arrivals and promotions well in time.

Please read the privacy policy regarding data sharing.

I need help for out of stock/size/option products.

It is quite possible that we may run out of stock for your desired product, or its size or option. In such case, please feel free to contact us by writing an email at hoodiejeans@ymail.com or call us on 8000099995.

How can I search for my product ?

We list our products in their various category heads on the home page; you can search for the individual category head and look out for your required products there.

We have a search option that can be used for a refined search, by using key words to reach a particular category.

While you are browsing for your product, don’t forget to check out all the options, in color, fit, styling and prints.

Where else can I find Hoodie jeans product?

You can find Hoodie jeans product  offline in all leading stores in all metro cities ,tier 2 cities, tier 3 cities, and even all talukas across Maharashtra , Gujarat , Madhya Pradesh , Jharkhand, karnataka, chattisgarh.

Which fabric is used cotton yarn or polyester yarn?

Major portion of fabric has cotton yarn , some part of polyester yarn is also used for lycra .

Is HOODIE JEANS an Indian brand ?

Yes,HOODIE JEANS is proudly an Indian brand

Any washing instructions

Regular wash is required . Do not soak jeans for a long time in detergent. Dry your jeans inside out.